Where are my plants shipping from?
Our plants are procured from our plant nursery in beautiful Southern California and supplied by area, small business, tropical plant growers. We proudly shipp in a custom plant box that will ensure a healthy delivered plant.
What delivery service will deliver my plant?
Our nursery has partnered with Fedex and USPS to deliver plants across North America. We're so confident in our partnerships that we guarantee that the plant will get to your in tip top shape.
I live outside of the continental United States, will you ship to me?
It depends on your location. At this time we are unable to ship outside of the Continental United States. This includes Hawaii, Puerto Rico and Guam. We are sorry for this inconvenience.
Do you ship year around?
Most definitely we ship year around, despite your local weather conditions. However, we recommend at least one Heat Pack per 3 houseplants.
How long will it take for you to ship my order?
We will generally process your order within 2-5 business days of your order being placed. Holiday shipping times may vary. We package the plants at our nursery in Southern California to ensure safe shipping. Check out our packing slideshow for an upclose idea of how you should expect the arrival of your plants.
Should I repot my plant once it arrives?
When you receive your plant, it has been growing in it nursery pot for some time. The roots are most likely happy in its pot and most plants like to be more root bound. You can either keep your plant in the nursery pot and use a cache pot to match your home decor theme. We offer a variety of cashe pots for sale. Alternatively you can repot your plant but keep a few things in mind.
A 4’’ pot is recommended for plants with not so fibrous or long wide roots. Be careful while watering them so they don’t hold too much water or their dirt gets too wet.
If the roots are extensive and full, you can use a 6’’ pot for planting.
We you use our Brute Tropical Mix , a recommended soil for indoor houseplants or use a standard potting mix but be more careful about watering instructions as this may cause root rot if the soil stays too wet for too long.
When is the time to "pot up" or transfer my plant into a larger pot?
The answer to this is when your water is draining out of the pot completely and never really gets your soil moistened. It is then that there are likely more roots more soil. Repotting is usually done once in a year or so.
Make sure to never "pot up" more than an inch on each side and immediately after potting, lightly water your plant.
Why does my plant look different then the website?
Live plants will have variations in color, texture, finish, and size. While we make every effort to display our plants as accurately as possible, there may be subtle differences from what is displayed online.
My plant has arrived damaged, what should I do?
Every plant is fragile and the shipping process is not always kind (or easy). Most of the time we get it right, but sometimes we don’t. When that happens, we fix it – be it a damaged plant or pot due to shipping carrier mishandling. Please inspect your package when you receive your delivery. Should your order arrived damaged, please write an email within 48 hours of arrival to email@example.com or message us on our Facebook page https://www.facebook.com/theplantshanty/ (make sure to include a photo) and we’ll get back to you in couple of hours.
In the unlikely event a plant is received dead on arrival, it will always be replaced with the same or another plant of the same value.
How will I be charged for my subscription?
When you first sign up for the subscription box, you will be charged for the first month. Your next charge will occur on the 10th of the following month. You will be charged once a month, on the 10th of every month.
When does the box ship?
The main batch of subscription boxes will be shipped out during the 3rd week of every month. If your first order is placed after the 10th of the month, it will be sent out on the last day of the month. Going forward, your subscription will be shipped out with the main batch during the 3rd week of the month.
How does the subscription work?
You will be charged for your first month via my store. Within that first month I will submit the next months subscription invoice via PayPal subscriptions. You will be notified of the order via email and provided with tracking information when it ships out.
Can I pause my subscription?
Yes! If you need to pause your subscription for any reason, please let me know at Katie.firstname.lastname@example.org at least 5 days in advance of your billing date so I can pause the recurring payment. You will not be charged for skipped months.
How do I update my address or billing information?
You can reach out to and I will edit your address. You must update your address by the 10th of each month. You can also gift a month’s subscription box by emailing me the address you would like it to ship to.
How do I cancel my subscription?
Please email and let me know at least 5 days in advance of the billing date to avoid being charged for the next month.