Plant Returns and Exchanges

Here at The Plant Shanty  we always try our best to source the best quality of House Plants. Our plants come healthy and fresh from our trusted nursery and are of high quality alongside correct and accessible information and guidance directly from us.

What sets The Plant Shanty apart is that we are always available to talk via email or Facebook if you require care information and we have a private group on Facebook for all our customers where they can write their experiences, struggles and bottlenecks if any while growing our plants. You are never alone in your plant journey.

However, if a plant you have purchased has health issues originating from before your purchase please contact us immediately and we will organize an exchange. We care that your indoor plant experience is positive and productive!

If there are issues with the plant you received from us, to help the process run smoothly please take as many photos as you can and contact us directly on email sales.theplantshanty@gmail.com or our Facebook community- https://www.facebook.com/theplantshanty/  but within 1-2 days of the order delivery.

Plants are living organisms and must be treated correctly to guarantee proper health; therefore, we only offer exchanges within 2 days of purchase. This is why we ask that you contact us as soon as possible so that we can work towards a quick solution.

Be sure to include the following details:

- The Date of Order Arrival

- Photos of any issues

- A detailed description of the issue

We are happy to work with you to find a solution.

We thank you for your cooperation and understanding. The Plant Shanty is a small business run by only Katie Emory and her team. We are constantly learning and trying to improve so that we can provide the best service possible. Your feedback is greatly appreciated and we are constantly trying to implement new and exciting ways of bringing more indoor plants into your life.

 

 Thank you!