HAPPY PLANT Shipping Insurance

HAPPY PLANT Shipping Insurance

Regular price $4.99
Shipping calculated at checkout.

Only -6 items in stock!

ADD ONE ITEM TO YOUR CART for Insurance coverage on your full order.

Every plant is fragile and the shipping process is not always kind (or easy) and unfortunately when shipping plants the mail carriers do not provide guarantees. This HAPPY PLANT Shipping insurance gives you peace of mind that your order is available for a refund/credit. A replacement option (pending item availability) for plants deemed a complete loss due to health or shipping related issues.

When should I consider purchasing the HAPPY PLANT shipping Insurance?

It is recommended that you apply the insurance to all orders to help protect against: hot and cold weather damage, shipping mishandling and/or lost packages.

I have purchased the insurance and my plant has arrived damaged, what should I do?

Please inspect your plant immediately upon delivery. Should your plant arrive with irreversible damaged due to shipping carrier mishandling, please email katie.theplantshanty@gmail.com or message Katie on my Facebook page https://www.facebook.com/theplantshanty/ within 48 hours of arrival.

Upon assessment, I'll get back to you within 24 of hours of your submission to submit a refund/credit or if deemed necessary a full replacement.

Be sure to include the following details within your email:

- The Date of Order Arrival and Order Number

- Photos of any issues

- A detailed description of the issue

*Plants are living organisms and must be treated correctly to guarantee proper health; therefore, we only offer HAPPY PLANT Shipping Insurance within 2 days of delivery. This is why we ask that you contact us as soon as possible so that we can work towards a quick solution.

What is my plant has arrived dead?

In the unlikely event a plant is received dead on arrival, it will always be replaced with the same or another plant of the same value.

What if I decide not to get the HAPPY PLANT Shipping Insurance and my plant arrives dead or damaged?

It is always my object to #spreadplantjoy. If you have not purchased the HAPPY PLANT Shipping Insurance and your plant shows irreversible damaged due to shipping carrier mishandling a replacement or credit will be available but with a 25% plant replacement charge plus shipping.

*We not cover orders that are lost in transit at this time.


Shipping Information

Where do my plants ship from?

Our plants are procured from our plant nursery in beautiful Southern California and supplied by area, small business, tropical plant growers. We proudly shipp in a custom plant box that will ensure a healthy delivered plant. 

What is the charge for shipping?

What delivery service will deliver my plant?

Our nursery has partnered with Fedex and USPS to deliver plants across North America. We're so confident in our partnerships that we guarantee that the plant will get to your in tip top shape. 

I live outside of the continental United States, will you ship to me?

It depends on your location. At this time we are unable to ship outside of the Continental United States. This includes Hawaii, Puerto Rico and Guam.  We are sorry for this inconvenience.

Do you ship year around?

Most definitely we ship year around, despite your local weather conditions. However, we recommend at least one  Heat Pack per 3 houseplants.

How long will it take for you to ship my order?

We will generally process your order within 2-5 business days of your order being placed. Holiday shipping times may vary. We package the plants at our nursery in Southern California to ensure safe shipping. Check out our packing slideshow for an upclose idea of how you should expect the arrival of your plants.

Should I repot my plant once it arrives?

When you receive your plant, it has been growing in it nursery pot for some time.  It is recommended that your repot your plant so that you have the opportunity to inspect the roots. This is a great opportunity to use a cache pot to match your home decor theme.  We offer a variety of cashe pots for sale. 

When repotting it is suggested to repot in the same size as the nursery pot but if your roots are extensive and full you can "pot up" your plant to a size larger which usually means adding an inch to either side of the plant. Be careful while watering them so they don’t hold too much water or their dirt gets too wet.

We you use Noot Rescue Mix, as a recommended soil for indoor houseplants or use a standard potting mix but be more careful about watering instru

When is the time to "pot up" or transfer my plant into a larger pot?

The answer to this is when your water is draining out of the pot completely and never really gets your soil moistened.  It is then that there are likely more roots more soil. Repotting is usually done once in a year or so. 

Make sure to never "pot up" more than an inch on each side and immediately after potting, lightly water your plant.

Why does my plant look different then the website?

Important The first lifestyle photo is for purposes of showing your plants potential size at maturity and is not a true representation of what you will receive.

Live plants will have variations in color, texture, finish, and size. While we make every effort to display our plants as accurately as possible, there may be subtle differences from what is displayed online.

My plant has arrived damaged, what should I do?

If you have purchased the HAPPY PLANT Shipping Insurance please
READ MORE for further instructions.

It is always my object to #spreadplantjoy. If you have not purchased the HAPPY PLANT Shipping Insurance and your plant shows irreversible damaged due to shipping carrier mishandling a replacement or credit will be available but with a 25% plant replacement charge plus shipping.